Cancellation and Refund Policy

Note: 

We only offer returns/refunds for wrong-sent products, less quantity sent, or in-transit damaged products. We will not accept returns if the product seal is opened as all products are sealed retail packs and not meant for testing. Uncut Unboxing video is a must for any return/refund issues and to avoid any inconvenience. Without It, we wouldn't entertain any return/refund issues. All products are procured through legit & authentic source and official distributors, QC passed and shipped, hence no return/refund  request for fake/dupe products will be entertained.  

Uncut Unboxing video is a must for any return/refund issues and to avoid any inconvenience.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The following shall not be eligible for return or replacement:

1. Deodorants and DeoSticks (Roll-Ons)
2. Will not accept the return of AfterShave in any Scenario/situation.
3. Scratches or marks on the product.
4. Incidental damage due to malfunctioning of product.
5. Wrong Product.
6. Products with tampered or missing serial / UPC numbers.
7. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
8. Damages due to misuse of product.
9. OPENED Tested and SPRAYED.

10. Damages due to misuse of product.Refund/ replacement for goods/ merchandise is subject to inspection and checking by Perfumex.in team

11. Return is not eligible if you Don't like the smell of perfume after using, as these perfumes are Sealed Retail packs and are not meant for Testing... Kindly test them at a nearby mall or shop before placing an order or Kindly check the review of the perfume on https://www.fragrantica.com. If you don't like the smell of perfume please don't assume that it is our fault. There are thousands of perfumes and everyone has different choices.. so kindly order after testing it or after reading its review... WE WILL NOT ACCEPT RETURNS IF THE PERFUME SEAL IS OPENED.

12. Longevity Issues: If your skin is dry, then fragrance oils cannot fully penetrate your skin and will evaporate easily, as opposed to if you have oiler skin. Sweat is another factor that affects the way a fragrance smells on you. Some lighter, citrusy notes, found in fragrances that are perfect for the summer will react pretty well with perspiration. On the other hand, heavier notes, found in fragrances, suitable for the cooler months, such as musk and wood do not do well when mixed with a person’s sweat. Weather, Body chemistry, Perfume Batch code, and Perfume Reformulation are major factors that affect Lasting and Smell of Perfumes.

Note: We will not accept returns if the product seal is opened as all products are sealed retail packs and not meant for testing.

Note: When applying any fragrance please consider that several factors can affect the natural smell of your skin and, in turn, the way a scent smells on you. For instance, dry or oily skin, your mood, stress level, body chemistry, diet, and current medications may all alter the scents you wear. Similarly, these factors can affect the amount of time a fragrance will last after being applied.

Note: You probably know that what smells good on one person doesn’t necessarily mean that it will smell good on you too. The reasons behind it have to do with your skin’s chemistry, and more specifically your pheromones, also known as your ‘sex scent’. Your new fragrance may or may not be compatible with your natural scent derived from your pheromones. The same applies to fragrance longevity. If your skin is dry, then fragrance oils cannot fully penetrate your skin and will evaporate easily, as opposed to if you have oiler skin. Sweat is another factor that affects the way a fragrance smells on you. Some lighter, citrusy notes, found in fragrances that are perfect for the summer will react pretty well with perspiration. On the other hand, heavier notes, found in fragrances, suitable for the cooler months, such as musk and wood do not do well when mixed with a person’s sweat.

Cancellations:

Cancellations by you before the order is dispatched:
If you cancel your order before it is dispatched from our warehouse, we will refund the entire amount.

Cancellation after your product has been shipped:
If your order has been dispatched from our end, we will not be able to cancel the order. (Please note: updating the shipping details might take up to 24 hrs). 

Cancellation by Perfumex.in
We strive hard to process all orders at the earliest, but there might be times when we cannot process your and need to cancel your order due to any reason.  Perfumex.in reserves the right to cancel an order at any time without giving any clarification to the respective customer.

How do I cancel my order?
To cancel an order please send an email to support@perfumex.in or WhatsApp at +91 9558833626. Please include the word "CANCEL" and your order number in the subject of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note that the order cannot be canceled if the cancellation request isn't sent before the item is dispatched.

What do I do if I receive an incorrect item?
We have several checks in place to try and ensure the accuracy of the orders we send. If you have received an item that is different from that which you ordered please contact us immediately at Whatsapp +91 9558833626 (Monday-Friday, 12:00 pm-6:00 pm)

Returns:

Products once purchased cannot be returned unless they are received in a damaged condition.

As we do not take back returns, we do not offer refunds. If your product is received in a damaged condition, we will send you a replacement after receiving a damaged return.

Please do not take delivery of any package if you find that the seal is open or it is in damaged condition.

Do not intentionally damage the product or try to change the product as all perfumes have their codes printed below the box..we will verify all codes after receiving the return

Uncut Unboxing video is a must for any return/refund issues and to avoid any inconvenience.

If the products are received as damaged, please mail us a picture of the product along with the courier box and details at Whatsapp +91 9558833626 or email perfumexindia@gmail.com/support@perfumex.in 

Damaged products:
Utmost care is taken in the packaging of the merchandise at our Distribution Centers. We assure our customers that our Product(s) cannot be damaged during transportation. Our packaging and logistics department ensures that the product(s) are carefully packaged.

Note: Uncut Unboxing video is a must for any return/refund issues and to avoid any inconvenience. Customer is advised to ensure that the package is received in sealed condition at the time of delivery. Please do not take delivery of any package if you find that the seal is open or it is in damaged condition. 

Steps to return a product:

If a product has been authorized for a return by Perfumex.in, you (the customer) must ensure the product or products are carefully wrapped and securely packaged to avoid any further damage. This must be accompanied by the purchase receipt. We advise you (the customer) to use a courier company that can provide you (the customer) with a tracking number for the return. The customer will be liable for the shipping cost involved when returning the product/products.

We will not accept any returns without prior notification of the return and a valid receipt as proof of purchase. Please contact us before making any returns.

You can return a product hassle-free in a few simple steps:
1) Place your item in its original packaging.
2) Mention your order number on a paper, or insert the original invoice
3) Seal the package properly
4) Send it to us
Whatsapp to +91 9558833626 for the return address

To return an order please send an email to support@perfumex.in. Please include the word "RETURN" and your order number in the subject of the email. We advise you (the customer) to use a courier company that can provide you (the customer) with a tracking number for the return. Please also ensure that we receive the product back within 2 days of sending us the request, otherwise the product will be ineligible for return. 

If you do not send it by Reputed Courier Company and it doesn't arrive at our Postal Address we will not be able to action any refund/exchange, as there is no method of tracking available

Mode of Refund:

Once your return is received and inspected by our returns team (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 5-30 business days after your credit is applied for it to be posted to your account.

How will I receive my refund?
a) If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account(same mode of payment)
b) If the payment made was by Cash, we will send a cheque to the billing address or make Bank transfers/NEFT payments from our company bank account.

How long will the refund process take?
Typically the refunds are processed within 48 hours of receiving your items. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

a) NEFT/Bank transfers: It would take 4 working days for it to be deposited into your account.
b) Cheques: It would take 2 working days for it to be mailed to you and may take a few days for the cheque to be delivered at your billing address.
c) Credit/Debit Card or Net-Banking: We process it in 2 working days but it may take up to 7 working days for the credit to reflect in your account.


Note: If you receive a package that is open or looks to have been tampered with, do not accept it and  Contact us at +91-9558833626(Monday-Friday, 12:00 pm-7:00 pm), and we will have the issue quickly resolved.

Note:

• We are not doing reverse pick-ups, Hence if you decide to return you will be shipping us back.

Still any doubt: Kindly SMS, WhatsApp at +91 9558833626 or email at perfumexindia@gmail.com/support@perfumex.in