Shipping Policy

Perfumex.in assures you to use the fastest, safest, and most reliable method possible for sending your products. We have tied up with reputed courier companies to ensure safe and timely delivery of your products.

How much are the shipping charges?
We Provide Free Shipping on all Orders.

Cash-on-Delivery within India (Limited Cities Only):
We offer a Partial Cash-On-Delivery (COD) facility within India. For more details kindly WhatsApp at +91 9558833626, However, this facility is not available in certain cities.

What is the estimated delivery time?
We usually ship in 2 to 7 working days and deliver in 4 to 10 working days

To ensure that your order is delivered on time, please make sure of the following while entering your Shipping Address and Phone Number details:
1. Provide complete address details with House Number, Floor, Street Name, and Locality along with a Landmark.
2. Enter the correct City, State, and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
3. Kindly make sure that the Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery-related queries.

In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change.

Uncut Unboxing video is a must for any return/refund issues and to avoid any inconvenience. Without It, we wouldn't entertain any return/refund issues.

Please do not accept the package if it appears to have been tampered with. If a product is damaged, inform our customer service immediately at +91 9558833626(Monday-Sunday, 09:00 am-8:00 pm) or mail us at perfumexindia@gmail.com, mentioning your order number.

Note: With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

How can I track my order details?
All Perfumex.in items are delivered through reputed courier partners - who will provide you with a Tracking ID for your order through SMS/WhatsApp by which you can track your delivery on the respective websites of our courier partners.

My order has been shipped. Now how can I track it?

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
• Following are some of our trusted courier partners:

1. Bluedart - http://www.bluedart.com/
2. Delhivery - http://www.delhivery.com/

What if my order does not arrive on time?
If for some reason you don't receive the delivery in time or cannot locate it with the tracking information provided, kindly contact us at WhatsApp number +91 9558833626 or email at perfumexindia@gmail.com

Payment Terms:
We accept payment through Net Banking, all major Credit Cards, Debit Cards, and Parial Cash-on-Delivery. Partial Cash-on-Delivery (COD) is available only in select cities. With COD you shall be required to pay cash on delivery of the goods you ordered.

Note:

• The above timelines for shipping and delivery are subject to change without notification.
• We are not liable for delivery delays caused due to Operational limitations of our Logistics Partners or the unavailability of the recipient.
• Orders are strictly delivered to the person it is intended for, delivery could be done to family members upon verification.