FAQs

Frequently Asked Questions (FAQs) – PerfumeX

1. Are all perfumes sold on PerfumeX authentic? 

Yes. Every fragrance sold on PerfumeX is 100% authentic and original. We do not sell first copies, refilled bottles, or counterfeit products.

2. Where do you source your perfumes from? 

Our fragrances are sourced from a combination of authorized Indian distributors and trusted international supply partners. This allows us to offer a wide selection of designer and niche perfumes at competitive prices while maintaining authenticity.

3. What is a “tester” perfume? Is it original?

Yes. Tester perfumes contain the same original fragrance juice as retail units and are supplied by the brand for in-store display purposes.

Tester units are unused and authentic, but may:

• Come in plain white/brown packaging or without box

• Occasionally be supplied without a cap

These differences do not affect fragrance quality, performance, or longevity. 

4. Why does my perfume not have cellophane (plastic wrap)?

Some fragrance brands do not use cellophane wrapping on certain product lines by factory default. In such cases, the absence of plastic wrap is normal and does not indicate inauthenticity.

In rare instances, cellophane may be partially damaged or removed during transit or handling to prevent bottle movement and reduce the risk of breakage during shipping. This is done only for safety purposes and does not affect the fragrance, packaging integrity, or authenticity of the product.

The perfume bottle inside remains unused, original, and untouched.

5. What does “decoded” or removed batch code mean?

In some cases, perfumes may arrive with a partially removed or obscured batch code. This is a standard practice in parallel imports, used to protect global supply chains.

This does not affect authenticity, fragrance quality, or shelf life in any way. 

6. Can I verify the authenticity of my perfume after delivery?

You may verify your fragrance using:

• Official brand packaging details

• Fragrance profile and performance

• Batch code databases (where applicable)

Please note that decoded units may not show batch results online, which is normal and does not indicate inauthenticity. 

7. Do you offer returns based on authenticity doubts?

All products sold on PerfumeX are 100% authentic and original. Returns are evaluated strictly as per our Returns & Refund Policy.

Please note that the following are not considered valid reasons for return or exchange:

• Differences in fragrance longevity, projection, or performance compared to older batches

• Variations caused by batch differences, reformulations, or ingredient sourcing changes by the brand

• Personal scent perception, skin chemistry, or climate-related performance differences

• Expectations formed through blind purchases, online reviews, YouTube videos, influencers, or celebrity endorsements

• Tester packaging differences, missing caps, or removed/decoded batch codes

• Differences between retail units and previously owned bottles

Fragrance performance and scent profile can naturally vary over time due to reformulation, aging, storage conditions, or regulatory changes, and these variations do not indicate inauthenticity.

Returns are accepted only in cases of:

• Transit damage

• Incorrect product supplied

Subject to reporting within the specified time frame and compliance with our return requirements.

8. What payment methods do you accept?

We accept:

✔ Credit/Debit Cards

✔ UPI & Net Banking

✔ Wallets (Paytm, PhonePe, Google Pay, etc.)

✔ Partial Cash on Delivery (COD) – Requires a small advance payment before shipping.

9. Is Cash on Delivery (COD) available?

Yes, we offer Partial COD across select locations. To confirm a COD order, a small advance payment is required before shipping. This ensures smooth processing and prevents cancellations.

10. Why do you prefer prepaid orders?

PerfumeX operates as a boutique fragrance store focused on collectors. Prepaid orders help us:

• Process shipments faster

• Reduce operational overhead

• Maintain competitive pricing

Prepaid orders receive priority processing and dispatch. 

11. Is my payment information secure?

Yes. All payments are processed via encrypted and trusted payment gateways, ensuring complete transaction security. 

12. How long does delivery take?

✔ Delivery Time: 1-3 business days (varies by location)

✔ Total Estimated Delivery Time: 1-4 business days

🚨 Note: Delivery timelines may vary due to factors such as location, courier service availability, holidays, unforeseen delays, or high order volumes. We strive to deliver orders as quickly as possible, but in some cases, additional time may be required.

13. How do I track my order?

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email. You can also track your order directly on our courier partners’ websites:

• Blue Dart: Track Here

• Delhivery: Track Here

• India Post: Track Here

• Amazon Shipping: Track Here

• XpressBees: Track Here 

14. What is your return & refund policy? 

We accept returns only for:

• Damaged or incorrect items – Must be reported within 2 days of delivery.

• Unboxing Video Required – A clear, uncut video from package opening is mandatory for return approval.

For more details, refer to our Return Policy.

15. Can I cancel or modify my order after placing it?

✔ Cancellations: Allowed only if the order has not been shipped. Contact us immediately.

✔ Modifications: Address or product changes may be possible before shipping.

16. What should I do if I still have questions about authenticity?

Our customer support team is available to assist you via WhatsApp and Email. We encourage customers to review product descriptions carefully and contact us before purchase if clarification is needed.

17. How can I contact PerfumeX customer support?

You can reach us via:

📞 Call/WhatsApp: +91 95588 33626

📩 Email: perfumexindia@gmail.com

For more details, visit our Contact Us page.