FAQs

Frequently Asked Questions (FAQs) – PerfumeX

1. How can I place an order on PerfumeX?

Ordering on PerfumeX is easy! Simply browse our collection, add your favorite fragrances to the cart, and proceed to checkout. We offer secure payment options for a hassle-free experience.

2. How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also visit our Order Tracking page and enter your order details to check the delivery status.

3. What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and COD (Cash on Delivery) for select locations.

4. Is Cash on Delivery (COD) available?

Yes, we offer COD with an advance payment requirement. To confirm a Cash on Delivery order, customers need to pay a small advance amount before shipment. This helps prevent order cancellations and ensures smooth delivery.

5. Are your perfumes 100% authentic?

Absolutely! PerfumeX guarantees 100% original and authentic perfumes, sourced from authorized distributors and trusted suppliers.

6. What is your return & refund policy?

We accept returns only for damaged or incorrect items within 7 days of delivery. Please refer to our Return Policy for more details.

7. How long does delivery take?

We offer fast shipping across India, with orders typically delivered in 3-7 business days depending on your location.

8. How can I contact customer support?

You can reach us via:

📞 Call/WhatsApp: +91 95588 33626

✉️ Email: perfumexindia@gmail.com

For more details, visit our Contact Us page.