FAQs

Frequently Asked Questions (FAQs) – PerfumeX

1. How can I place an order on PerfumeX?

Placing an order is easy! Browse our collection, add your favorite fragrances to the cart, and proceed to checkout. We offer secure payment options for a hassle-free experience.

2. How do I track my order?

Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email. You can also track your order directly on our courier partners’ websites:

• Blue Dart: Track Here

• Delhivery: Track Here

• India Post: Track Here

• Amazon Shipping: Track Here

• XpressBees: Track Here

3. What payment methods do you accept?

We accept:

✔ Credit/Debit Cards

✔ UPI & Net Banking

✔ Wallets (Paytm, PhonePe, Google Pay, etc.)

✔ Partial Cash on Delivery (COD) – Requires a small advance payment before shipping.

4. Is Cash on Delivery (COD) available?

Yes, we offer Partial COD across select locations. To confirm a COD order, a small advance payment is required before shipping. This ensures smooth processing and prevents cancellations.

5. Are your perfumes 100% authentic?

Yes! PerfumeX guarantees 100% original perfumes, sourced directly from authorized distributors and trusted suppliers.

6. What is your return & refund policy?

We accept returns only for:

• Damaged or incorrect items – Must be reported within 2 days of delivery.

• Unboxing Video Required – A clear, uncut video from package opening is mandatory for return approval.

For more details, refer to our Return Policy.

7. How long does delivery take?

✔ Processing Time: 0-1 business days

✔ Delivery Time: 1-3 business days (varies by location)

✔ Total Estimated Delivery Time: 1-4 business days

🚨 Note: Delivery timelines may vary due to factors such as location, courier service availability, holidays, unforeseen delays, or high order volumes. We strive to deliver orders as quickly as possible, but in some cases, additional time may be required.

8. Can I cancel or modify my order after placing it?

✔ Cancellations: Allowed only if the order has not been shipped. Contact us immediately.

✔ Modifications: Address or product changes may be possible before shipping.

9. How can I contact PerfumeX customer support?

You can reach us via:

📞 Call/WhatsApp: +91 95588 33626

📩 Email: perfumexindia@gmail.com

For more details, visit our Contact Us page.